- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
Hi all,
I’ll get in touch with a staff member to get everyone a clear answer on our current stance. 
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
Big congrats on the feature!
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
Glad to hear it’s cleared up for you. If any of you guys run into this issue int he future, and it persists for more than a short time, please feel free to message me via my profile page or submit a ticket for me to look at.
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
miseld saidIf the item has been removed, there isn’t much you can do to get him that file anymore. Best to find a similar one and use that for the file and suggest it to the user.
scottwills saidThanks Scottwills but what to do with buyer(s) who already purchased the file? It’s easy for me to change the preview, i don’t like unsatisfied customers
Try this search query, miseld, (Cinematic > Dramatic category + “intense”) lots of alternatives to choose from. Good luck!
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
bennjomy saidGlad to hear it, no problem at all.
Yes it worked, Thank you very much
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
That’s awesome. Big congrats!
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
Please do report these types of issue to support, we want to know about them.
Feel free to message me the support ID via my profile page. Would be happy to take a look.
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
Hi All,
We’re painfully aware of the issue. I sincerely apologize for the frustrations caused. I know that, quite frankly, it sucks for everyone.
As soon as we have news or updates we will post them to this thread.
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
Howdy themecurve!
No worries, there is a 30 day cool down period where you will remain exclusive. After which, simply re-instate yourself as exclusive.
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
angelicparty said
Hi CreatingDrew,Yes, I know for that option but I looking to spend $30 which I have deposited on my account last several months.
If I choice that option $30 will stay on my account and I don’t want that.
Gotcha. Sorry, but those are currently the only two options.
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