Posts by CreatingDrew

2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew says


Marius, Support will be the only ones able to address this for you. Thanks!
I wrote to them to. I hope they answer fast.
It will need to go to the devs for inspection. Most likely the ratings get updated on the server end every x hours or so. Thanks for sending in a ticket, if you message me the ID I ’ll try to take a look sometime today. :)
2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew says

Please report copyright issues directly to support, under the “Copyright Owner Concern” section. You can email me the ticket ID if you wish. Thanks! :)

2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew says

It would be nice that someone from support team write something about this issue Thanks

I haven’t experienced any issues that you’ve mentioned and I’ve been hitting the sites pretty hard today. Please contact support with full details of the issue when things like this occur, including screenshots. You may message me the ticket ID after if you wish. This (support system) is the best & correct way for us to get the information to the devs, thanks.

2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew says

I wanted to update you guys to let you know I’m working with Slobodan and team right now to resolve this issue. It’s a bit complex but I think we’re very close to having this 100% resolved, I’ve also contacted some other staff members to do my best to speed things up for you. :)

2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew says

I cannot see that there has been a solution implemented in the past three years. I just signed up wanting to buy a 45$ theme but have to deposit 50$ and leave the remaining 5$??

Please point me in the correct direction if I am missing something here.

Thanks.


Hey Cal,

You’re not alone. This is why the developers are coming up with something new. Please have a read of the following new feature which will be implemented real soon:

Cyan ( Marketplace Manager ):

5) New features coming up. So as I said above, we get a fair few complaints from buyers that they have to deposit set amounts of funds. That’s completely understandable – who wants to deposit money they might not even use? While we feel you will always be able to find awesome files on one of our sites to spend your remaining balance, we also want to ensure those buyers who only want to buy one file have a quick and easy way to do so. We’re working on this now, and it’s just one of many steps we’re taking to make the sites much more buyer friendly. And more buyer friendly equals more sales.
Howdy!

Yes, we have a feature called “Buy Now” that you may use to buy and item without making a deposit. Please note that items bought with pre-paid credits are $2 cheaper than items purchased via “Buy Now”.

You can select whichever option works best for you after clicking the purchase button. :)

More details – http://support.envato.com/index.php?/Knowledgebase/Article/View/217/54/how-do-i-pay-for-items-on-the-marketplaces

2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew says

Calling out specific authors or items on the forums is against the rules, so I’ll have to edit and lock this. If you have a concern with a purchase made, please contact http://support.envato.com

It’s also worth noting that while encouraged author support is not required. :)

2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew says

Hey Greg,

Happy to have you, welcome! Nice track ;)

2541 posts
  • Has referred 10+ members
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  • Has collected 50+ items on Envato Market
  • Located in United States
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CreatingDrew says

Hi rebirthpixel!

I’m very happy and glad to hear you’re off to a nice start with your item, congrats! However, it’s against forum rules to openly promote your items on the forums, so I’ve had to remove the links and images in the original post. :)

2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew says

Alrighty, I don’t think this is going anywhere :)

If you have concerns about copyright or concerns about the way copyright is handled, please direct them straight to Envato Support. Thanks! :)

2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew says

Hi htmgarcia! :)

We do have at least one open position, however it’s a support position and not a reviewer one. See this recent thread for details on that – http://themeforest.net/forums/thread/come-work-at-envato-support-team-position-open/69329

Otherwise, keep your eye out on the forums and http://jobs.freelanceswitch.com/ as well as http://notes.envato.com as this is where we almost always post new job openings when they become available.

Hope that helps a bit :)

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