Posts by Nissim_Payoneer

KelaptariStudio said
Please check your mail.

Done

I don’t have any unanswered e-mails. If I haven’t replied yet, please try to send the mail again.

KelaptariStudio said
I have no idea how to find out if my envato account is linked to my payoneer account. Where I can find it? When I click on wothdraw with payoneer nothing appears and withdraw process succesfuly but I want to know on which payoneer account will be transfer my money.

If you can send me the e-mail on your account, and also your Envato payee ID, I will be happy to confirm this for you.

If you’d like for me to check your previous application and see the status, I’d be more than happy to.

As I mentioned, so long as we’re able to confirm your shipping address we will be able to ship the card there. I can’t say what happened with your previous application as I don’t have access to see it, but I’d be happy to check.

dekurvajo said
Actually i wanted to order a card like this. But when i asked to send the card to that country where im living now, they said no they cant. So, i should order a card, the card will goes to my home country, then somebody (my parents) have to receive it, then they send me by post again, then i can get it. If You have services all around the world (in this country as well, where i am living at the moment) why its not possible to send the card into any country? And when i fill out the form, there is 2 adresses. 1 is the billing adress, the other is the alternate delivery, with yes / indifferent country option. i tried to get this card 3 times, but i already gave up, because i was thinking, if its so difficult to handle a simple thing like this, is this is a good option to entrust my money into the same hands?

This is a very good question. The answer is that Payoneer, as a fully regulated US company, must adhere to strict rules and regulations when issuing prepaid debit cards.

In order for us to ship you the card, we must confirm that the shipping address is valid. If you could provide us with a proof of residence at the 2nd address, we will be able to ship the card there. This can include a utility bill, rent agreement, paperwork showing that you are studying abroad (and confirmation of living residence), etc.

We do allow you to enter (1) address for billing, and a separate address for shipping (you will see this on the card application form), simply we need to confirm that both addresses are valid and yours.

Most banks allow you to make what is called a “signature based cash withdrawal.” This is a cash withdrawal directly with the bank teller.

Each bank has its own policy regarding this service – sometimes they require that you have an account with the bank. In most cases they will not require this. You can check with the bank to confirm.

4amrabdelaziz said
payoneer i was signup today and And I’ve written id error how can i change it ?

You can contact our customer support department to correct it: http://www.payoneer.com/contactUs.aspx

I would suggest live chat or telephone for immediate assistance.

Thank you again for providing your feedback, whether positive or negative it’s important for us to hear it.

Just to be clear, Payoneer did not block any funds. The card in question was charged by an ATM, when the ATM should not have charged the card.

Payoneer filed a dispute on the cardholder’s behalf, and an investigation was made between MasterCard and the ATM.

I understand that the cardholder in question is not happy with the time frame of Payoneer processing the dispute, and also of the funds being returned, however it was not Payoneer that blocked these funds.

I truly am sorry that you’re unhappy with the level of support given. I will certainly be passing along this conversation to the head of our customer support department.

Other than that there is not much else I can say – but if you have any additional comments or concerns, always feel free to contact me.