Posts by premitheme

107 posts Too Much is Never Enough
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Bought between 1 and 9 items
  • Referred between 100 and 199 users
  • Has been a member for 3-4 years
premitheme says

That’s great, thank you!

I think I’m going to give freshdesk another shot.

107 posts Too Much is Never Enough
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Bought between 1 and 9 items
  • Referred between 100 and 199 users
  • Has been a member for 3-4 years
premitheme says

I would recommend freshdesk rather than ticksy. I was with ticksy and zendesk for about 4 months but moved to freshdesk because of all of the features it offer. IMO freshdesk is hands-down the best support system available. One thing I love about freshdesk is that it allows us to add our own JS code (they use jQuery btw). With that you can basically do anything you want, like verifying purchase codes.

I already used freshdesk trial before, the main thing I’m missing in solutions like freshdesk and zendesk (generally any email support system) is the lacking of some important tools as a WP developer such as syntax highlighter or even a simple way to insert code snippets without using external tools like pastebin. And inserting inline images. I’m not sure if freshdesk cover my needs, let me know if I’m wrong.

Did you make any success developing a solution for verifying purchase codes? Do you mind to share it if any?

107 posts Too Much is Never Enough
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Bought between 1 and 9 items
  • Referred between 100 and 199 users
  • Has been a member for 3-4 years
premitheme says

Public :)

Great!

BTW, Ticksy was for sale few months ago, any news? Is it going to continue or going to shutdown? There was some threads about this few months ago as well. The last thing I need is to make the move and find myself without support or improvements.

107 posts Too Much is Never Enough
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Bought between 1 and 9 items
  • Referred between 100 and 199 users
  • Has been a member for 3-4 years
premitheme says

Hi, thinking about moving to “ticksy” support system. But I’m confused which is better to start with, a “public support system” or private one.

The public mode is more like a forum so tickets can be answered by other buyers and any body with similar case can see the answer directly without opening new ticket, this is the main if not only advantage of the public mode. The disadvantage is the fact that all public tickets are viewable by any unregistered visitor.

The private mode is more private for both, me and the buyer. No unregistered visitors can see question or answers. This disadvantage is the multiple tickets for same case. But this maybe can be resolved by creating FAQs for popular/repeated questions.

What do you think guys?

107 posts Too Much is Never Enough
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Bought between 1 and 9 items
  • Referred between 100 and 199 users
  • Has been a member for 3-4 years
premitheme says

That’s greaaaaaaat :D Thanks guys, your opinions supported my decision very well.

So let’s see if there are anybody have a good reason to stop “us”, lol ;)

107 posts Too Much is Never Enough
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Bought between 1 and 9 items
  • Referred between 100 and 199 users
  • Has been a member for 3-4 years
premitheme says

Okay, so I’m – like many others – was waiting for the refresh of the non-retina Macbook Pro line in the latest WWDC 2013, and as usual from Apple lately, we are disappointed :(

I never thought about a MBA, but i did a search and found that the latest updates to this line (to be more accurate form the mid-2012 model) are amazing! Even there’s many people use it for web design and development effectively! I know I will miss the ability to upgrade components like RAM or HDD, but who knows if the refreshed one will has this ability, just like the rMBP. Simply I will use it for 2 years or so then sell it for a new one.

I’m about to get a customized top line 13” MBA with 1.7Ghz Core i7, 256GB SSD and 8GB of RAM. Put in your mind that I’m not planning to use it as a primary machine, I still have my rock solid 2.5 years old “Hackintosh” which scores almost equal to mid-2011 27” iMac and 2008/2009 Mac Pro on Geekbench, i.e. it’s more powerful than enough. The Air will be my secondary/portable machine, but who knows, maybe I will fail in love with it and use it more than I think.

So, anybody want to stop me?

107 posts Too Much is Never Enough
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Bought between 1 and 9 items
  • Referred between 100 and 199 users
  • Has been a member for 3-4 years
premitheme says

Thanks everybody :D

@Dream-Theme – Hah, I saw these videos. Really tried to eat this with every possible solution (butter, honey, nutella ….etc) ... no success!!!

107 posts Too Much is Never Enough
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Bought between 1 and 9 items
  • Referred between 100 and 199 users
  • Has been a member for 3-4 years
premitheme says

Thanks :) Actually still thinking … maybe the first place jumped to my mind is my car :D

107 posts Too Much is Never Enough
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Bought between 1 and 9 items
  • Referred between 100 and 199 users
  • Has been a member for 3-4 years
premitheme says

Congrats :D This is amazing.

107 posts Too Much is Never Enough
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Bought between 1 and 9 items
  • Referred between 100 and 199 users
  • Has been a member for 3-4 years
premitheme says

Finally received my first Envato Elite care package today! Thanks for everyone in Envato and many many thanks for my buyers, I couldn’t reach this achievement without you.

Package Contents:

  • The Elite T-Shirt – I was amazed that it fits me!! (I’m a big guy, 2XL) really great, sleek and stylish.
  • KeepCup Mug – Really cool!
  • TimTam – That was my best part in the pack, I was lucky that I got 2 of this, one original and one with caramel. Really delicious mmm…!!
  • Vegemite – Sadly still have issues accepting its taste :(.
  • Pen W/ USB – This was cool, I got 2 of this as well :)
  • The notebook – Cool a swell.
  • Stickers – I like it.
For everyone who still didn’t get this package, it look almost similar to this: http://themeforest.net/forums/thread/unboxing-the-envato-elite-care-package/76211

Again thank you everybody. It was cool, funny and brings happiness to my entire day :)

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