Posts by simonswiss

578 posts
  • Won a competition
  • Had an item featured in an Envato Bundle
  • Has sold $10,000+ on Envato Market
  • Located in Australia
+7 more
simonswiss says



.....
Did you get to keep the tablet along with your refund, too?
If you are trying to say that the buyer gets the product and the money, it doesn’t matter, the buyer won’t be able to access the updates, sooner or later the product will become useless for that buyer.

Yeah, my point was that the buyer purchases a digital asset and gets to download it – then he cannot just “return” it as the law within the EU seems to state.

Indeed for themes, templates and plugins, the non-access to updates may render the product obsolete, but there are many items on these marketplaces like audio files, stock photography and illustrations, that never really get updated.

For me a good / service that is intangible (translate ‘cannot physically be returned’) should not lead to a refund.

Rent a movie, watch it, find it boring, expect a refund. —> Nope, not happening.

Same with a pizza, a holiday or any other non-physical goods.

Of course, if the good / service was at fault (DVD didn’t play, too many scratches, pizza with rotten eggs, ...) then a refund starts to make sense, just like it’s fair to issue a refund for an envato item that fails to work as advertised.

But a refund just to stop being harassed is just an open door to more harassment – the cheeky buyers quickly becoming aware that they can buy an item, annoy the hell out of the author until they get a refund and walk away with the item for free.

578 posts
  • Won a competition
  • Had an item featured in an Envato Bundle
  • Has sold $10,000+ on Envato Market
  • Located in Australia
+7 more
simonswiss says

The first day, I was so looking forward to receive the review result.

The third day, just received soft-rejected,and need to improve it, I confirmed it’s the half of success.

After I resubmitted three times, and I have to wait for 3 days at least each time, I felt anxiety.

Now, 8 days passed, there’s any feedback, I often dream it was get approved, when I wake up, the first important thing is refresh the author board page on my mobile phone, lol, but unfortunately, it still shows “Queued for review”, :(

Perhaps, I shouldn’t ever pay it too much attention.

Living pretty much the exact same trip as we speak :D

578 posts
  • Won a competition
  • Had an item featured in an Envato Bundle
  • Has sold $10,000+ on Envato Market
  • Located in Australia
+7 more
simonswiss says

Thanks for the resource!

578 posts
  • Won a competition
  • Had an item featured in an Envato Bundle
  • Has sold $10,000+ on Envato Market
  • Located in Australia
+7 more
simonswiss says

For what it’s worth – i am using Paypal and got paid perfectly in time on 15th with no delay.

Brace yourselves for next month’s payout – as there will be a lot of authors eagerly waiting for it with the envato birthday bundle earnings hanging in there.. :D

578 posts
  • Won a competition
  • Had an item featured in an Envato Bundle
  • Has sold $10,000+ on Envato Market
  • Located in Australia
+7 more
simonswiss says

last week I bought an Android Tablet from the Internet, I didn’t like it, I called them, they didn’t even ask me why I want a refund, they just refund me, I’m telling you it’s a great feeling to know you can get you’re money back if you can’t use the product (for any reason).

Did you get to keep the tablet along with your refund, too?

578 posts
  • Won a competition
  • Had an item featured in an Envato Bundle
  • Has sold $10,000+ on Envato Market
  • Located in Australia
+7 more
simonswiss says

Why would I want to refund someone since he got what he paid for?

Very true – let’s look at the situation in another real-life scenario:

A person buys a t-shirt at a clothing store and then starts harassing the shop with weird requests like:

“Why doesn’t my t-shirt have a hoody and long sleeves?”
“I like the colour, but it’s not really what i need..”
If you don’t stitch sleeves and a hoody to my t-shirt, i will write bad reviews about you all over the internet.

The refund solution proposed here would be equivalent to the shop owner telling the client:

“Here’s your money back, keep the t-shirt and get out of my face, don’t come back.

Bottom line, the shop has lost the value of 1 t-shirt, is not happy, the buyer is probably not happy either.

I still like the possiblity to force a refund, as i had a few buyers wherei would have happily given a refund rather than keep bending backwards to try and please them.. but still.. the whole concept of refunding a digital asset is wrong.

It’s like asking for a refund for a meal at the restaurant because you didn’t enjoy it.

578 posts
  • Won a competition
  • Had an item featured in an Envato Bundle
  • Has sold $10,000+ on Envato Market
  • Located in Australia
+7 more
simonswiss says

Yes bootstrap templates / themes tend to sell better because people feel that it will be easier to customise if they know the framework.

I tried different frameworks and even complete custom CSS, but unfortunately these items didn’t sell well here. Bootstrap is not my favourite, but it’s definitely a buyer’s favourite here!

578 posts
  • Won a competition
  • Had an item featured in an Envato Bundle
  • Has sold $10,000+ on Envato Market
  • Located in Australia
+7 more
simonswiss says

These sections need more padding top/bottom to be able to breathe better.

Typography and color palette are a bit messed up, as manuelvega has mentioned above.

578 posts
  • Won a competition
  • Had an item featured in an Envato Bundle
  • Has sold $10,000+ on Envato Market
  • Located in Australia
+7 more
simonswiss says

Is this an item you have been trying upload a couple of times already and got hard rejected?

I think if you get a hard reject and you re-submit a similar work, they will at some point just remove the upload.

I cannot confirm this is true, but this sure is how the canned hard-reject e-mail sounds like.. “Your item does not meet the minimal quality standards and cannot be re-submitted”.

578 posts
  • Won a competition
  • Had an item featured in an Envato Bundle
  • Has sold $10,000+ on Envato Market
  • Located in Australia
+7 more
simonswiss says

Not always true Simon I rather purchase. Theme that fits what I need more than buying a theme that has mass features and so on. I don’t think I am alone here

I am the same. We are part of the remaining 5% :)

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