ActiveDen

Item Preview image issue

2998 posts
  • Has been a member for 3-4 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Author had a File in an Envato Bundle
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
  • Elite Author
  • Bought between 50 and 99 items
  • India
  • Referred between 200 and 499 users
VF says

Looks like there is an issue while updating item preview image. If the preview image updated, it displays for few minutes and later coming back to the page, it doesn’t shows.

This was already mentioned in another thread a month back. Is this happen all the items or just random?

1 year ago
2998 posts
  • Has been a member for 3-4 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Author had a File in an Envato Bundle
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
  • Elite Author
  • Bought between 50 and 99 items
  • India
  • Referred between 200 and 499 users
VF says

Looks like there is a trick for that. Just went to the edit item page again, this time instead of uploading new image, just chosen the already uploaded image from dropdown and the problems seems to be solved.

1 year ago
2998 posts
  • Has been a member for 3-4 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Author had a File in an Envato Bundle
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
  • Elite Author
  • Bought between 50 and 99 items
  • India
  • Referred between 200 and 499 users
VF says

No, the above didn’t help. The image gone again after sometime.

1 year ago
316 posts
  • Has been a member for 5-6 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Interviewed on the Envato Notes blog
  • Envato Staff
  • Lead Reviewer
  • Author had a Free File of the Month
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Bought between 1 and 9 items
  • Italy
  • Referred between 10 and 49 users
MarcoSecchi says

Hey VectorFlower, yes, it’s a known issue, but can be fixed only from the admin.

It should be working now (just let me know if it doesn’t).

best, marco

1 year ago
MarcoSecchi is an Envato staff member
2998 posts
  • Has been a member for 3-4 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Author had a File in an Envato Bundle
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
  • Elite Author
  • Bought between 50 and 99 items
  • India
  • Referred between 200 and 499 users
VF says

Hey VectorFlower, yes, it’s a known issue, but can be fixed only from the admin.

It should be working now (just let me know if it doesn’t).

best, marco

It is working now. Thanks marco! :)

1 year ago
2998 posts
  • Has been a member for 3-4 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Author had a File in an Envato Bundle
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
  • Elite Author
  • Bought between 50 and 99 items
  • India
  • Referred between 200 and 499 users
VF says

Hey VectorFlower, yes, it’s a known issue, but can be fixed only from the admin.

It should be working now (just let me know if it doesn’t).

best, marco

Again I visited the page and the image doesn’t works.

1 year ago
892 posts Freelance Flash and JavaScript Developer
  • Has been a member for 5-6 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Interviewed on the Envato Notes blog
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Elite Author
  • Bought between 1 and 9 items
  • Referred between 50 and 99 users
sike says

Same problem with my latest item. Have the dev guys taken look at this bug?

1 year ago
316 posts
  • Has been a member for 5-6 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Interviewed on the Envato Notes blog
  • Envato Staff
  • Lead Reviewer
  • Author had a Free File of the Month
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Bought between 1 and 9 items
  • Italy
  • Referred between 10 and 49 users
MarcoSecchi says

Same problem with my latest item. Have the dev guys taken look at this bug?

Hey sike, it should be fixed now. Could you please make a double check?

Thanks, marco

1 year ago
MarcoSecchi is an Envato staff member
892 posts Freelance Flash and JavaScript Developer
  • Has been a member for 5-6 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Interviewed on the Envato Notes blog
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Elite Author
  • Bought between 1 and 9 items
  • Referred between 50 and 99 users
sike says


Same problem with my latest item. Have the dev guys taken look at this bug?

Hey sike, it should be fixed now. Could you please make a double check?

Thanks, marco

Thanks marco. It works for a while, but the image is missing later.

1 year ago
316 posts
  • Has been a member for 5-6 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Interviewed on the Envato Notes blog
  • Envato Staff
  • Lead Reviewer
  • Author had a Free File of the Month
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Bought between 1 and 9 items
  • Italy
  • Referred between 10 and 49 users
MarcoSecchi says

Fixed again, but it’s an issue that really should be fixed asap.

I’m writing Lance right now :P

marco

1 year ago
MarcoSecchi is an Envato staff member
by
by
by
by
by