Jokes in the documentation

OrganicBeeMedia said

And this was posted, why? Obviously created in Photoshop.

beetlesales said

OrganicBeeMedia said

And this was posted, why? Obviously created in Photoshop.

do you have something against humor? and no its not created in photoshop

@beetlesales I would love to find that on a box of dry ice . I think professionalism is important, but for me that means providing customers with what they want, and be serious about what I do. But I also want to be friendly, make them feel like they’re asking one of their buddies for help. How many times did you get a helpful reply to your support question from a big company? For me, none. Instead, I always found help on forums, from people just like you and me.

@novalex – your attitude is correct, but you must know that here are some customers who do not apreciate being friendly. i found them. trust me, it’s better to leave them without jokes. [ imi dau seama ca suntem pe aceiasi lungime de unda, dar nu toata lumea e ca la noi ]

novalex said
@beetlesales I would love to find that on a box of dry ice . I think professionalism is important, but for me that means providing customers with what they want, and be serious about what I do. But I also want to be friendly, make them feel like they’re asking one of their buddies for help. How many times did you get a helpful reply to your support question from a big company? For me, none. Instead, I always found help on forums, from people just like you and me.

I completely agree. However, you have to admit the entire concept behind a help document is for users to receive professional, straightforward support for their purchase. I just feel humor would negate what you’re ultimately trying to achieve.

@duotive I can only hope customers who do not appreciate me being friendly have a sense of humor, or at least don’t get offended. I will, of course, be completely professional to them. After all, I must adapt to my customers, not vice-versa.

@beetlesales I see your point. That’s my objective, after all, to help the user. However, I only joke in parts of the documentation that don’t really need explaining. For example, on the list of all HTML files and what they contain, I put this little gem:
tables.html – tables, Data Tables and unicorns (not really)

What I’m saying here is that the customer will absolutely get the help he is looking for, but with a joke or two sprinkled around, in the hopes that it’ll ease their frustration with the problem they’re having.

OrganicBeeMedia said

beetlesales said

OrganicBeeMedia said

And this was posted, why? Obviously created in Photoshop.

do you have something against humor? and no its not created in photoshop

http://ohnotheydidnt.livejournal.com/67175361.html?page=7&cut_expand=1#cutid1

No, I have nothing against humor

Oh, and if that’s your source (livejournal.com) for a legitimate pants tag that says that, then you have absolutely NO believable argument.

beetlesales said

OrganicBeeMedia said

beetlesales said

OrganicBeeMedia said

And this was posted, why? Obviously created in Photoshop.

do you have something against humor? and no its not created in photoshop

http://ohnotheydidnt.livejournal.com/67175361.html?page=7&cut_expand=1#cutid1

No, I have nothing against humor

Oh, and if that’s your source (livejournal.com) for a legitimate pants tag that says that, then you have absolutely NO believable argument.

I’m not having trying to have an argument you are…..

OrganicBeeMedia said

beetlesales said

OrganicBeeMedia said

beetlesales said

OrganicBeeMedia said

And this was posted, why? Obviously created in Photoshop.

do you have something against humor? and no its not created in photoshop

http://ohnotheydidnt.livejournal.com/67175361.html?page=7&cut_expand=1#cutid1

No, I have nothing against humor

Oh, and if that’s your source (livejournal.com) for a legitimate pants tag that says that, then you have absolutely NO believable argument.

I’m not having trying to have an argument you are…..

Great! Then we’re still friends?

designcrumbs said
Well as we all know, nobody reads the support docs anyway

Well how about some customer to contact me just for my joke in the documentation, he reminded me that I advertised my “template for lumberjacks” and he