ActiveDen

Support Queries Delay

474 posts
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Exclusive Author
  • Bought between 100 and 499 items
  • Australia
cyan says

I just wanted to let everyone know that because of the birthday bash, support has been inundated with new tickets. Jordan and his team are working through them as quickly as they can, but replies may take longer than usual. We apologize for any inconvenience, and will try to get this resolved as quickly as possible! :-)

3 years ago via GraphicRiver |
4213 posts
  • Has been a member for 3-4 years
  • Contributed a Tutorial to a Tuts+ Site
  • Contributed a Blog Post
  • Community Superstar
  • Author had a Free File of the Month
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Bought between 100 and 499 items
  • United States
  • Referred between 50 and 99 users
CodingJack says

Congratulations on your gold paw Cyan! Looking forward to watching the interview.

3 years ago via ActiveDen |
578 posts Community Manager
  • Has been a member for 2-3 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Contributed a Blog Post
  • Attended a Community Meetup
  • Interviewed on the Envato Notes blog
  • Community Ambassador
  • Envato Staff
  • Community Manager
  • Exclusive Author
  • Bought between 50 and 99 items
  • Australia
Jordan_M says

Hey everyone! Just wanted to let you know that we’re doing our best to plow through these tickets and we really appreciate your patience. _

Cheers! Jordan – Support Manager.

3 years ago via GraphicRiver |
Jordan_M is an Envato staff member
474 posts
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Exclusive Author
  • Bought between 100 and 499 items
  • Australia
cyan says

Thanks CrackerJack! :-) I did absolutely nothing to deserve it! :-D

3 years ago via GraphicRiver |
4243 posts
  • Has been a member for 3-4 years
  • Contributed a Blog Post
  • Attended a Community Meetup
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
Aw_Shucks says

:) Its all in fun.

3 years ago via ActiveDen |
4213 posts
  • Has been a member for 3-4 years
  • Contributed a Tutorial to a Tuts+ Site
  • Contributed a Blog Post
  • Community Superstar
  • Author had a Free File of the Month
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Bought between 100 and 499 items
  • United States
  • Referred between 50 and 99 users
CodingJack says
Thanks CrackerJack! :-) I did absolutely nothing to deserve it! :-D

Well I’m sure you had a big part of it but the entire Envato team deserves a pat on the back as well. I don’t know how many new members the promotion has brought in but I’m sure it’s a lot. Also, rewarding exisiting members like this builds loyalty with customers so I think this will be beneficial for everyone in the long run.

3 years ago via ActiveDen |
1421 posts Bird is the word..
  • Has been a member for 4-5 years
  • Author had a File in an Envato Bundle
  • Interviewed on the Envato Notes blog
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
  • Elite Author
  • Bought between 50 and 99 items
  • United States
  • Referred between 50 and 99 users
jonathan01 says

I just did my bit for you by closing my ticket for the upload issue as it’s fixed – think of it as me helping you out guys! ;)

3 years ago via ThemeForest |
578 posts Community Manager
  • Has been a member for 2-3 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Contributed a Blog Post
  • Attended a Community Meetup
  • Interviewed on the Envato Notes blog
  • Community Ambassador
  • Envato Staff
  • Community Manager
  • Exclusive Author
  • Bought between 50 and 99 items
  • Australia
Jordan_M says
I just did my bit for you by closing my ticket for the upload issue as it’s fixed – think of it as me helping you out guys! ;)

Yay! It’s very much appreciated! :-)

3 years ago via GraphicRiver |
Jordan_M is an Envato staff member
578 posts Community Manager
  • Has been a member for 2-3 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Contributed a Blog Post
  • Attended a Community Meetup
  • Interviewed on the Envato Notes blog
  • Community Ambassador
  • Envato Staff
  • Community Manager
  • Exclusive Author
  • Bought between 50 and 99 items
  • Australia
Jordan_M says

Hey guys! Just a small announcement here, as it may take us a while to get to your ticket. PayPal performed some scheduled maintenance earlier which may delay your deposit slightly, there is nothing to worry about and the funds should come through to your Marketplace account soon automatically! So give it some time before submitting a ticket to Support. :-)

Cheers! Jordan.

3 years ago via ThemeForest |
Jordan_M is an Envato staff member
by
by
by
by
by