Support

When does flashden support or envato support in general answer questions? i emailed a question a few days ago to envato support and one to flashden support and still no answer.

Think this is really bad support for a big site like this.

There’s probably not only you asking for support. Think it depends on questions number and importance.

You should have received a message from them to say that your query has been received. Usually there is also a link in the email to your question where you should be able to upgrade the status of the message.

Did you receive this email?

You should have received a message from them to say that your query has been received. Usually there is also a link in the email to your question where you should be able to upgrade the status of the message. Did you receive this email?

Yes i have that one, but i don’t get much info from there

Support doesn’t work on weekends, so maybe it’s answer to your question.

2 – 3 working days, so if you emailed support over the weekend – it would probably take longer

Hi Michalsteege, I found one from yesterday that I just answered. Is that the one? If not, I don’t see it in the support queue. Send me the ticket number and I’ll take a look right away.

Please, could you take a look at this thicket as well: ticketid=30768
It is opened 2 months ago and it’s not resolved yet. Thanks!

Hi Michalsteege, I found one from yesterday that I just answered. Is that the one? If not, I don’t see it in the support queue. Send me the ticket number and I’ll take a look right away.

Perfect! thanks lance