SWIFT payment delay

Tean said
Do authors who havent received their swift payment need to open support ticket?

Good call – no there is no need to lodge a support Ticket at this time as we know who was affected and will be processing the lot.

Its Monday morning here in Melbourne and we’re reprocessing all the delayed SWIFT payments via the bank portal. I’ll post here if I have any further updates in the day.

Thanks so much Vahid! Hopefully there will be money on tuesday.

Jut got mine delayed swift payment. Hopefully it’s one time problem…

Just got my first swift too

Nothing here yet, but I hope it’s just a matter of time

Not absolutely important to get an answer, but I’m curios, what the problem was?

doru said
Not absolutely important to get an answer, but I’m curios, what the problem was?

We’re still not sure and need to investigate with the bank manager why only some transactions got properly authorised in the system. The main issue for today was to get the payments out – which we did. We also added a step in future to double check the transactions the following day on the online bank statements.

We will however be trying to work out what caused the problem in the first place – redoing work is never fun. Particularly when you have a bunch of people who are grumpy with how the first lot didn’t get done properly.

Credit to you all for not being grumpy – you would have been in completely in your place to create a real storm about this. Thanks for your positive support during the last couple of days – I really appreciated it.

QuanticaLabs said
Nothing here yet, but I hope it’s just a matter of time

+1

Hey, My SWIFT payments just came through so thanks for sorting that out folks, have finance to pay off today so started to panic!

P