2023 posts Review Manager
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Member of the Envato Team
+12 more
jremick Envato team says

Hey everyone, I’d like to put together an unofficial ThemeForest FAQ that I (and others) can use to point people to.

For example, sometimes we see, “What’s the best Mac IDE ?” and of course we’ve seen that and similar questions quite a bit so it would be nice to have a place to point people to. Then there are more-so ThemeForest related questions I tend to see/get frequently that I’d like to have answered so I’m not repeating myself so often.

If it actually becomes a useful reference then maybe some or all of the Q & As would be moved into the official wiki. Remember, this is not officially supported by Envato or ThemeForest, it’s just something I’m putting together on my own time.

So, what questions would you like to see on the FAQs page that myself (and others) can answer? At this point I just want to compile a list of questions.

738 posts
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 5 years
  • Located in United States
  • Sells items exclusively on Envato Market
Jar says

Q: Where do I ask for support help regarding the theme I purchased?

A: Unless the author designates an alternate area such as an external forum within the item details page, you should ask your questions in the item comments section for that particular item.

1877 posts YOU TOUCH IT YOU BUY IT
  • Has referred 200+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
FRESHFACE says

Not sure if this is also what you are looking for, but here are some WP related questions:

http://themeforest.net/forums/thread/shared-faqs/24261

629 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
VagrantRadio says
Q: Where do I ask for support help regarding the theme I purchased? A: Unless the author designates an alternate area such as an external forum within the item details page, you should ask your questions in the item comments section for that particular item.

Sending them a message through their profile contact form mucks up the item comments a lot less.

315 posts
  • Has been part of the Envato Community for over 4 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+6 more
bitpub says
Q: Where do I ask for support help regarding the theme I purchased? A: Unless the author designates an alternate area such as an external forum within the item details page, you should ask your questions in the item comments section for that particular item.

Some authors prefer to handle support through email. For the fastest response times make sure you read the Help section of the item description.

315 posts
  • Has been part of the Envato Community for over 4 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+6 more
bitpub says

Q: I found sites illegally distributing / infringing copyrights for items being sold here. What should I do?

315 posts
  • Has been part of the Envato Community for over 4 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+6 more
bitpub says

Q: Once I contact an author asking for support when should I expect to receive an answer?

315 posts
  • Has been part of the Envato Community for over 4 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+6 more
bitpub says

Q: I found these icons/ scripts/ stock photos. Can I use them in my template?

315 posts
  • Has been part of the Envato Community for over 4 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+6 more
bitpub says

Q: How should the documentation for an item be formatted and how complex should if be.

315 posts
  • Has been part of the Envato Community for over 4 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+6 more
bitpub says

Q: I am more skilled at designing / coding and want to work with another author to joint release items. What are our options? What is the best way to collaborate?

by
by
by
by
by
by