2016 posts Review Manager
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Australia
  • Beta Tester
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 5 000 and 10 000 dollars
+7 more
jremick Staff says

Hey everyone, I’d like to put together an unofficial ThemeForest FAQ that I (and others) can use to point people to.

For example, sometimes we see, “What’s the best Mac IDE ?” and of course we’ve seen that and similar questions quite a bit so it would be nice to have a place to point people to. Then there are more-so ThemeForest related questions I tend to see/get frequently that I’d like to have answered so I’m not repeating myself so often.

If it actually becomes a useful reference then maybe some or all of the Q & As would be moved into the official wiki. Remember, this is not officially supported by Envato or ThemeForest, it’s just something I’m putting together on my own time.

So, what questions would you like to see on the FAQs page that myself (and others) can answer? At this point I just want to compile a list of questions.

738 posts
  • Has been a member for 5-6 years
  • United States
  • Bought between 10 and 49 items
  • Exclusive Author
Jar says

Q: Where do I ask for support help regarding the theme I purchased?

A: Unless the author designates an alternate area such as an external forum within the item details page, you should ask your questions in the item comments section for that particular item.

1864 posts YOU TOUCH IT YOU BUY IT
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users
  • Has been a member for 5-6 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
+1 more
FRESHFACE says

Not sure if this is also what you are looking for, but here are some WP related questions:

http://themeforest.net/forums/thread/shared-faqs/24261

629 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Referred between 10 and 49 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • United States
VagrantRadio says
Q: Where do I ask for support help regarding the theme I purchased? A: Unless the author designates an alternate area such as an external forum within the item details page, you should ask your questions in the item comments section for that particular item.

Sending them a message through their profile contact form mucks up the item comments a lot less.

315 posts
  • Exclusive Author
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Author had a Free File of the Month
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Referred between 50 and 99 users
+1 more
bitpub says
Q: Where do I ask for support help regarding the theme I purchased? A: Unless the author designates an alternate area such as an external forum within the item details page, you should ask your questions in the item comments section for that particular item.

Some authors prefer to handle support through email. For the fastest response times make sure you read the Help section of the item description.

315 posts
  • Exclusive Author
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Author had a Free File of the Month
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Referred between 50 and 99 users
+1 more
bitpub says

Q: I found sites illegally distributing / infringing copyrights for items being sold here. What should I do?

315 posts
  • Exclusive Author
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Author had a Free File of the Month
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Referred between 50 and 99 users
+1 more
bitpub says

Q: Once I contact an author asking for support when should I expect to receive an answer?

315 posts
  • Exclusive Author
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Author had a Free File of the Month
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Referred between 50 and 99 users
+1 more
bitpub says

Q: I found these icons/ scripts/ stock photos. Can I use them in my template?

315 posts
  • Exclusive Author
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Author had a Free File of the Month
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Referred between 50 and 99 users
+1 more
bitpub says

Q: How should the documentation for an item be formatted and how complex should if be.

315 posts
  • Exclusive Author
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Author had a Free File of the Month
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Referred between 50 and 99 users
+1 more
bitpub says

Q: I am more skilled at designing / coding and want to work with another author to joint release items. What are our options? What is the best way to collaborate?

by
by
by
by
by
by