Well, that support reply says it all...

I wrote to support because I didn’t have commission added to my account, but then I couldn’t log into my account so I had to write a support message, away from my support account, to ask what was going on and, at the same time, ask what was happening with support as it was taking so long, and it was starting to look like Envato were becoming one of the big players, so didn’t care about single members. I explained that this happened before and I missed out on my free month on Tuts+ as I couldn’t log into that site either the last time this happened.

I received, eventually, an answer about the commission, a general email obviously copied/pasted.

Then today I receive a reply to the second email being told the following:

Thank you for your message. We have already replied to your previous ticket, so I’m going to close this one to keep the record of your case in a single place.

No mention of anything that I asked about, no mention of missing out on my free month. Put simply, it answered my query about becoming so big that Envato are no longer worried about single members.

What kind of commission?

It was from a referral. I know why I didn’t get that, that’s not the problem I have, it’s with the second email.

And complaints about the support are piling up.

If you are trying to cheat, good luck… Last 2.5 years I get every ticket response from support in 24-48 h. These days support is probably too busy. We have 1,831,116 members, I wonder how many tickets are open…?

P.S. How did you know about that referral and his deposit?

miseld said
P.S. How did you know about that referral and his deposit?

The referrals/deposits table is on our earnings page.

I see you only have between 1-9 referrals, just to be sure, you do know that you only get paid for a referral if they deposit money, right? You don’t get paid just for sign ups.

I have referred over 500-600 members on my both accounts and there is always 1/2 ratio (registrated vs deposits) as quickandeasy mention “you only get paid for a referral if they deposit money”

I disagree completely. I think Envato cares alot about “the little guys” because we make them “the big guys”. These marketplaces and tuts sites are heavily driven by our voices, alot of changes we have asked for have happened…

I know sometimes it can be frustrating that support may not answer immediately but opening multiple tickets as you apparently have done does not help the matter since that’s more for them to process meaning it’ll take them longer.

I don’t think there is anything wrong with the second email you have posted, I think you need to get away from a screen, unwind a little and read it again…

P.S. How did you know about that referral and his deposit?

It was a client, and I talked them through signing up and depositing their first $100