Whoops, Something Broke! Frustration!

I’m trying to upload a file to my non-exclusive account from GraphicRiver CarlosViloria2 and I get always this screenshot https://dl.dropbox.com/u/1750302/whoops.png

I have a week with this error, and create a ticket and I did tweet to Envato support and still not get answers

I’m using Windows 7 Browsers: Chrome 21.0.11 and Firefox 14.0.1

I have deleted the cache, cookies, etc

I don’t know what to do and I have many files to upload, but with this error I can’t do anything

alo? Ticket ID: 245072

Clear your Browser’s cache.

SeraphimChris said
Clear your Browser’s cache.

CarlosViloria said
... I have deleted the cache, cookies, etc ...

I have done.

I had the same problem two weeks ago. Just try to upload without the preview set, and if completes without any problem , just edit your preview set and re-upload…

Hey Carlos is strange they’re so fast usually with the Twittr support..

I don’t want to be rude but the ticket system doesn’t work anymore I think there are too many e-mails to check out.. I never got answers from them since a year, only via Twitter they’re very efficient and recover your ticket and solve your problem. Good luck buddy, when I’ve problems I use Ie usually it works fine

I did what Tony said, I uploaded my file without preview set and it worked, I wasted a week without upload any file for this problem

Now just add a new preview set. Not the same

I shouldn’t say this secret to you, but if you upload with Internet Explorer it always works.. I use it only to upload items here

Have you tried uploading using a ftp client?

aleluja said
Have you tried uploading using a ftp client?

sure i always upload my files via FTP

Giallo said
I shouldn’t say this secret to you, but if you upload with Internet Explorer it always works.. I use it only to upload items here

seriously IE? I removed IE from my PC haha