Excellent support ! An answer within 5 minutes and this in a late hour at night!
Hi,
I was wondering if you could help me. I have followed your tutorial on how to add a movie file to the banner, but when I press play there is just a rotating circle and the video never plays.
I have checked all of the paths and they are all spelt correctly.
thanks
Andy
Hi andywaters,
Can you please send us an email at: support@flashcreed.com
Thank you
Best regards,
Flashcreed Team
Hello,
I purchased the banner and noticed it didn’t come with any sample videos or sample xml codes to add video.
I thought it would at least come with one example like on the demo of activeden.net.
I personally don’t have time to do this. I usually just rename the items etc…
Can you please send me the xml sample code to add video.
Also, can I add external url links to the images. If so, please send me the line of code to add. I tried adding Link=”http://activeden.net” to try but that wasn’t working.
Thanks
Jay
Hello again,
I’m just writing to let everyone know that I had a technical issue and sent an email to Flashcreed. Immediately, (7 minutes later) I received a very thorough email with the solution to my problems.
Great Job! A 10 for customer support!
Thanks,
Jay
Hi,
Nice template, but have some trouble to get the flv running.
I have followed your tutorial, I have checked all of the paths, but when I press play there is just a rotating circle the video never plays. With images work’s fine.
thanks
regards Bob
Hi bobrobson
Please send us an email at support@flashcreed.com
Thank you!
Best regards,
Flashcreed Team
Hi
I wrote 3 emails & 1 post, waited 3 days and still no support!
This issue was posted in the past and should be known, respectively a answer shouldn’t be a problem at all – why the resolutions to the problems are not posted here ? (Q&A) -> you don’t have to answer to similar questions again.
I was wondering, is your “excellent support” gone with the wind ?
Regarding your spec. the template supports the following media formats: FLV , MOV , MP4 , F4V , and M4V
I tired all formats, tried different codex nothing works, only your simple 18k “exampleSWF.swf” is doing well, but no movie flickers onto the screen.

I’m still waiting for a useful reply.
Thx, Bob
I am having problems opening the FLV in CS3 .. Why is it not opening up.?
Hi herbii,
Please send us the archive to support@flashcreed.com and we will recompile it for Flash CS3
Thank you!
Best regards,
Flashcreed Team


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