radykal

Hi, my name is Rafael Dery and I´m living in Aachen, Germany. Currently I study Media & IT at the university of Cologne. I´m a Flash & Multimedia developer since 2006.

dj-templates.com

Support Rules

I get a lot of mails and posts according to my items every day. To handle all of these questions and to give fast replies, I have to find a way that is fair for you AND me. So please READ the following rules to know whats support and whats not.

• Purchasing an item from me does not mean that I will install it for you or any other services. Before purchasing an item, you should be familiar how to handle it.
• Modification/Customization is not a support question. If you need that, I can only do that in a custom paid job. But I can’t guarantee that I am available for a custom job.
  Support question: “I have problems to install it, could you help….”
  Modification/Customization question: “Could you include this feature for me….”
• READ the documentation. Each item comes with an own documentation, where I explain how to set up the item. Many questions can be answered when you read the docu carefully!
• Don’t send overlong mails, explain your problem shortly. The longer your mail, the shorter will be my answer.
• Feature request. You can ask me if its possible to include this feature in an upcoming update. If I don’t include it, then it was not requested by other users. Please accept this.